Let AI handle your
customer support.
You handle growth.
Hive Support lives inside your WordPress site — answering questions, routing tickets, and escalating to your team only when needed. No SaaS fees. No data leaving your server.
Sound familiar?
Most WordPress support tools were not built for how you actually work.
Your team wastes hours on repetitive pre-sale and support questions that could be handled automatically.
Most helpdesk tools charge per agent or per contact. Your costs scale even when your margins do not.
SaaS tools store your customer conversations externally. You have no real control over your own data.
For any WordPress business
Whether you sell plugins, themes, digital products, or run a WooCommerce store. Hive Support is built for you.
AI that actually knows your product
Not a generic chatbot. A support system trained on your content, your tone, and your customers.
RAG Knowledge Base
Upload your docs, guides, and FAQs. AI retrieves the most relevant content before answering every question. No hallucinations. No guessing.
AI to Human Handoff
When a visitor needs a human, AI detects it instantly and checks agent availability. If online, the visitor is connected to a live agent in seconds.
AI Creates Ticket if Agent is Offline
No agent available? AI summarizes the full conversation and creates a support ticket automatically. Your team follows up by email. Nothing gets lost.
Reply Tickets with AI
AI drafts replies to support tickets using your knowledge base. Agents review, edit, and send. Cuts reply time dramatically without losing the human touch.
All Chat History in Inbox
Every AI chat and live chat conversation is stored and searchable in your inbox. Full context, full history, always accessible to your whole team.
Customizable Chatbot
Set a custom bot name, upload an avatar, choose colors, write custom instructions, and add pre-defined questions. Fully on-brand from day one.
RAG Knowledge Base
Upload your docs, guides, and FAQs. AI retrieves the most relevant content before answering every question. No hallucinations. No guessing.
AI to Human Handoff
When a visitor needs a human, AI detects it instantly and checks agent availability. If online, the visitor is connected to a live agent in seconds.
AI Creates Ticket if Agent is Offline
No agent available? AI summarizes the full conversation and creates a support ticket automatically. Your team follows up by email. Nothing gets lost.
Reply Tickets with AI
AI drafts replies to support tickets using your knowledge base. Agents review, edit, and send. Cuts reply time dramatically without losing the human touch.
All Chat History in Inbox
Every AI chat and live chat conversation is stored and searchable in your inbox. Full context, full history, always accessible to your whole team.
Customizable Chatbot
Set a custom bot name, upload an avatar, choose colors, write custom instructions, and add pre-defined questions. Fully on-brand from day one.
Everything your support team needs
Built for WordPress from the ground up. No external tools. No extra plugins. Everything in one place.
Full helpdesk inside WordPress
Manage every customer request from one clean dashboard. Assign, reply, close, and automate without leaving your site.
Real-time chat, fully controlled
Let visitors start a conversation and have your team reply in real time. You decide exactly who can send messages.
Automation
Create trigger-based rules that assign tickets, send canned replies, close conversations, and escalate automatically. No repetitive manual work.
Reports
Track ticket volume, agent performance, and response times. Understand how your support team is performing at a glance.
No visitor ever left without a response
When a visitor needs a human, Hive Support handles it automatically. Two scenarios, one seamless experience.
Visitor connects to a real agent in real time. Full chat history available instantly.
No agent available. AI takes over and ensures nothing gets missed.
Connects with your stack
Hive Support works with the tools you already use. Notification channels, e-commerce platforms, docs plugins, and more.
Trusted by WordPress teams
Before Hive Support, our team was drowning in repetitive pre-sale questions. Now the AI handles over 70% of them automatically. Our agents only step in for complex issues. It completely changed how we run support.
We switched from a SaaS helpdesk and cut our support costs immediately. Everything runs inside WordPress, our customer data stays on our server, and the AI chatbot answers questions even while we sleep.
Stop Answering the Same Questions Twice
Let AI handle repetitive support while your team focuses on what actually needs a human. Self-hosted, no monthly SaaS fees, and up and running in minutes.
Got questions?
We have answers.
Everything you need to know about Hive Support.
Ready to handle support
smarter?
Join hundreds of WordPress businesses already using Hive Support. Free to install. No SaaS fees. Up and running in minutes.